We support clients across the full change lifecycle - from strategy formation and mobilisation, through to programme recovery and hands-on delivery.

No matter where you are in the delivery journey, we help establish control, momentum, and clarity to drive meaningful progress.

Our specialisms

  • We are leading experts in Unified Commerce with a unique understanding of the Point of Sale (POS) landscape in the Retail, Hospitality and Convenience & Fuel. We support our clients determine their strategy, select their key suppliers, build their business case and then manage the inherent complexity of delivery sitting shoulder to shoulder with their teams.

  • We understand stores, the operational processes and technology required to support and manage a large distributed store estate. We help our clients solve complex challenges with staffing, stock management and customer experience time and time again.

  • We work with different head office teams to improve their business operations and implement new technology solutions to drive business efficiency and profit improvement through a deep understanding of the industry verticals we operate in.

  • We help organisations embed AI and Automation into their operations. Grounded by our deep industry understanding, we use our proprietary framework, OpsPilot AI, to deliver tangible results fast.

  • We are building something exciting and embedding automation and AI into the way we deliver for our clients. This is tailored and specific to our specialisms and industries and is grounded in decades of delivery experience. We are currently prototyping and building key use cases e.g. POS test automation utilising agentic AI.

Our services

  • We support Technology leadership teams to design their strategy, operating model and enterprise architecture. We provide deep subject matter expertise and a nuanced understanding of the vendor landscape to guide key buying decisions.

    Our focus includes:
    - Technology Strategy and Enterprise Architecture
    - IT Operating model design
    - Technology Roadmap and Investment profiling
    - Supplier Selection (services, software and hardware)

  • From shaping strategy to running multi-workstream programmes, we provide experienced leaders who bring structure, pace, and clear accountability to technology delivery.

    Typical roles we fill:
    - Programme Director
    - Programme Manager
    - Project Manager
    - Product Owner
    - Scrum Master

  • When change initiatives stall or lose direction, we provide independent, expert-led reviews to diagnose issues and chart a clear path to recovery or reset.

    Assessment examples:
    - Health Checks for In-flight Projects
    - PMO Effectiveness Reviews
    - Risk and Governance Reviews
    - Recommendations and Turnaround Planning

  • We help build lightweight, value-focused support functions that provide the right level of control, governance, and visibility - without slowing down delivery.

    PMO services include:
    - Portfolio & Programme Governance
    - RAID Management
    - Planning & Dependency Mapping
    - Reporting & Metrics
    - Tooling Setup (e.g. JIRA, Smartsheet)

    For more information please get in touch.

  • We connect business needs with technical delivery-mapping processes, defining requirements, and aligning stakeholders to ensure that solutions are fit for purpose and easy to adopt.

    Our focus includes:
    - Business Process Mapping
    - Requirements Elicitation & Documentation
    - Stakeholder Workshops
    - Solution Evaluation
    - Readiness Assessment

  • We provide testing management and execution services built on strong domain knowledge, delivery best practices coupled with deep automation expertise.

  • We focus on the human side of transformation - making sure people are engaged, supported, and ready. Our approach helps change land well and deliver long-term benefits.

    Core activities include:
    - Stakeholder Engagement
    - Communications Planning
    - Training & Adoption Strategy
    - Change Impact Assessment

Every transformation is different

Whether you need leadership, delivery structure, or passionate people to strengthen your team, we’re here to help.

Let’s talk about the support you need.

Get in touch